12 Huron Close
Heath Hayes, Cannock, Staffordshire. WS11 7YL
Terms & Conditions
Where clients own measurements are used to make Made to Measure items it is most important that the measurements provided are accurate at point of order. Please follow the measuring instructions or contact us before confirming your order. Should it turn out that we were supplied incorrect measurements we will, wherever possible alter the goods to the correct size but the client will be invoiced for any additional cost. With some type of fabrics or headings this may not be possible. We will not be liable for any problems arising from incorrect measurements supplied to us. Whilst we make every effort to supply the goods exactly to the measurements supplied by you, please note that due to atmospheric conditions, shrinkage, fabric composition and pattern matching there may be a slight variation in the finished product. Weaves, fabrics with pile such as velvets, bonded and Natural fabrics in particular can be more susceptible to movement and pile drag. Please allow for up to a 5% variation.
When making Double or Triple Pinch pleat headings where ever possible any seam will be incorporated within a Pleat but this can not be guaranteed. As a general rule we allow at least twice the pole or track width when calculating the amount of curtain widths. Our curtains are designed to close comfortably with a certain amount of ease.
Every care has been taken to ensure descriptions are as accurate as possible. Whilst every effort has been made to reproduce the colour of fabrics online these may not be 100% accurate, so if in doubt please click here to request a sample pack of up to 10 items. A cutting is intended as a representation of the fabric but it may not be an exact match to the current stock as there may be slight variances between batches. If a precise match is required please request a stock sample for approval prior to ordering. A stock sample is a cutting that has been takenfrom stock. For more technical information on Fabrics and Wallpapers please click here
Please note that is the customers responsibility to ensure that all measurements, fabric choice, colour and product codes are correct at point of order. Once received please examine fabric for any flaws. Check pattern, colourway and quantity . Any discrepancy must be notified within 48 hours of receipt. We regret that once cloth has been cut we cannot accept returns.
For items such as Fabrics, Wallpapers and Accessories wherever possible we aim to dispatch same day, to be delivered next working day. If items are out of stock we will advise you of the expected delivery date. If acceptable, the item will be placed on a˜backorder "If you have more than one item on order, we can arrange to ship the available item straight away and send on the delayed product as soon as it becomes available. You will be able to cancel the out-of-stock item and receive a full refund up until the point it comes back into stock.
For delivery details of our Stocked items including giftware please click here
For International Destinations outside the EU, please note you will be charged custom fees for purchases entering your country from the UK. Usually these are payable to the carrier at point of delivery, in some cases the carrier will apply an invoice shortly after delivery. Delivery prices from the UK are calculated on both finished weight and volume
For Made to Measure items please request an estimated timeline at point of order.
Claims for Loss or Damage and Discrepancies of MTM items.
Any claims for loss or damage to a parcel or its contents including discrepancies must be reported to us within 48 hours of receipt of goods. If a parcel is damaged please clearly sign the couriers documents as being damaged. Made to Measure items are non refundable but in the unlikely event there are any defects, we would be happy to rectify them provided they are reported to us within 48 hours of receipt and the item returned to us, in the same condition as received, within 14 days of receipt. It is the buyers responsibility to safely return the item.
Re-saleable items (that have not been specifically ordered for a client or cut to length) such as certain Tassel Tie Backs, curtain hooks etc may be returned and a full refund ( less the delivery charge ) will be given, provided they are in a perfect condition. It is the buyers responsibility to pay the return postage and ensure that the package is safely returned. Please inform us in writing within 7 working days of receipt of the item. For Returns details of our stocked items such as Giftware please click here.
Returns of cut length fabric and wallpaper orders are not normally possible if the fabric length is less than 5 metres or if the quantity of wallpaper is less than 5 rolls. Fabric companies do impose a restocking fee which is typically 25% of the order value and this would be deducted from any refund given to you. All costs relating to postage for returns are the buyers responsibility. Also governed by these terms and conditions are the complete range Branded Cushions and throws. We would need to be informed in writing within 7 working days of receipt of the item.
Return of Cushions & Throws
All our Branded Cushions and Zinc TextileThrows , ( Zinc Textiles, Kirkby Design, Clarke & Clarke, Ashley Wilde,= & Kai cushions ) are specifically ordered for a clients requirements and not classed as re-saleable. These may not be returned for a full refund unless found to be faulty. However, In some circumstances depending on each individual manufacturers policy , they may be returned subject to the manufacturers re-stocking fee which is usually 20/25% of their value and the client will also be responsiblefor the return delivery charge.
Our returns policy does not affect your statutory rights
12 Huron Close,
Fabrics, Wallcoverings and Branded Cushions
The order process begins almost immediately the payment has been receivedby us. However, in cases where the fabric has not been cut to length or the wallpaper and cushions have not been packaged a full refund could be made. After that time restocking/handling fees as outlined above would be charged.
Made To Measure
Providing no work has commenced, cancellations of Made To Measure items are acceptable. However, any non-resaleable items such as Fabrics, Poles, Tracks etc already purchased in preparation for the order and paid for at point of order can not be refunded. These would be delivered to the customer within 7 days of cancellation.